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About Essex County
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Essex County History
Historic Walking Tour
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How do I...
a Building Permit
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for a Dog License
Council Meeting Agendas and Minutes
Your Opinion Is Important To Us
Please help us in our efforts to provide quality customer service
by taking a few minutes to complete this survey.
It will help us serve you better.
Strengthening our communities by strengthening our families.
Essex Social Services Customer Service Survey
What was the purpose of your visit?
Benefits (Temp Assist for Needy Families, Food Stamps, Medicaid, State/Local Hospitalization, General Relief, Auxiliary Grant, Section 8 Housing, Energy Assist)
Services (Child Protective Services, Child Care, Adult Services/Adult Protective Services, Foster Care/Adoption, Employment Services)
Information & Referral
Did you have an appointment at the time of your visit?
If you did not have an appointment at the time of your visit how long did you have to wait?
Were you offered an appointment so that you would not have to take time off from work?
Was the receptionist friendly and helpful?
Was the person you saw helpful and courteous?
If a call was needed to be returned to you, was it returned by the end of the next business day?
Do our regular office hours meet your needs?
How satisfied were you with the customer service you received?
Did you look at any of the information displayed in the lobby?
If you looked at any information displayed in the lobby was it helpful to you?
If not, what would be helpful?
Please rate your overall impression of our lobby with 1 being the least favorable and 5 being the most favorable:
Did the staff respond to your request and follow up with you in a timely manner?
If yes, the staff responded to your request and followed up with you in a timely manner, what was helpful to you?
What could we have done to make your visit better? If you would like a personal response to your comment please provide your name and phone number (optional).